Foire Aux Questions

Des questions ? Consultez notre FAQ ! Nous avons mis en place une liste de questions fréquemment posées pour aider à répondre à certaines des demandes les plus courantes. Si vous ne trouvez pas la réponse à votre question, ou si vous avez une question ou une préoccupation différente, n’hésitez pas à nous contacter. Vous pouvez envoyer un email à team@rideposter.com ou nous envoyer un message sur Instagram, et notre équipe de service client sera heureuse de vous aider.

Malheureusement, cette page n’est pas entièrement traduite par notre équipe. Si vous rencontrez des difficultés avec l’anglais, veuillez nous contacter avec votre question.

About your Koersplaat

Question How are the Rideposters made?
AnswerA Rideposter is a unique and personalized product that combines information from your ride with the design expertise of us. Using your Strava-link or GPX-file, distance, altimeters, elevation profile, and titles, Rideposter creates a one-of-a-kind ride poster that celebrates your cycling experience.

Printed on high-quality, 170 to 200 grams FSC-certified paper, the posters are available in various formats to suit your preferences. Whether you want to commemorate a special cycling achievement or simply have a beautiful and motivational piece of art to inspire you on your rides, Rideposter has you covered.

Question Which elements of my Rideposter can be personalized?
AnswerThe custom Rideposter serves as a memorable keepsake of a special cycling experience. This personalized product offers flexibility, allowing you to adjust various elements to your liking.

For the background, you can choose from a range of colors or even upload your own photo to make the poster truly unique. In terms of ride data, you can add various metrics such as speed, time, date, and your name to further personalize the poster. Additionally, you can choose the specific titles that you want to appear on your Rideposter to make it even more special and meaningful. With these options, you can create a custom Rideposter that is tailored to your specific preferences and captures the essence of your unforgettable ride.

Question Is it possible to combine multiple GPX files from a multi-day ride on a single Rideposter?
AnswerAbsolutely! One of the features of Rideposter is the ability to upload multiple GPX-files when ordering. By doing this, you can have us combine multiple rides into a single poster, which makes it even more exceptional and tailored to your preferences. This feature is especially useful for multi-day cycling trips, where you can capture the essence of your entire experience in a single poster.
Question Are the Rideposters delivered with a frame?
AnswerTo ensure that your Rideposter looks great when hung on your wall, we offer a variety of poster frames at our webshop. These frames come in all three sizes and three materials: black aluminum, black wood, and natural wood. With multiple options to choose from, you can select a frame that matches your personal style and complements your poster.

Alternatively, you can also choose to frame the poster yourself. Our Rideposters are designed to fit standard sizes, making it easy to find compatible frames at popular stores and home decor shops. By framing your Rideposter, you can give it a more polished and professional look, making it a standout piece of decor in your home, paincave, or workplace.

Question I want to order extra prints for my cycling buddies, do I get a discount if I order more than one Rideposter?
Answer

It’s fantastic to hear that you had an unforgettable cycling experience with your friends! If you’re looking to order multiple Rideposters for your cycling team or group of friends, don’t hesitate to get in touch with us. We offer a special peloton discount that is sure to be appealing to you and your teammates.

Question My question is not included! What should I do?
AnswerDon’t panic. Send an email to team@rideposter.com, or reach out on Instagram, we’re happy to help out! 

Export GPX

Question Do I need a GPX file of my ride?
AnswerNo, that is not necessary. When ordering a custom Koersplaat Cycling Poster, you can also place a public link of – for example – your Strava activity.
Question Why should I download a GPX file?
AnswerYour GPX in combination with our design is the design of your custom Koersplaat Cycling Poster. Exporting your GPX file can be done in different ways, depending on the software you use. Below you will find instructions per GPX tracker, but again: it is also possible with a link to your Strava activity.
Question How do I download a GPX file from Strava?
Answer

  1. Log in to the Strava website on a desktop.
  2. Select the activity you want to include on the Koersplaat.
  3. On the map you can find the download button in the top right corner.

Question How do I download a GPX file from Komoot?
Answer

  1. Go to the Komoot website on your desktop and log in.
  2. Go to the tour or ride that you want to feature on your Koersplaat
  3. On the right of the screen you will find a download button.

Question I use another GPX tracker to keep track of my activities.
AnswerNo problem! You can send an email to team@koersplaat.com and we will be happy to help you!

Order info

Question How do I order a Koersplaat Cycling Poster
AnswerIt’s super easy! Choose which of your rides you want to be made into a Koersplaat and personalise it as desired. As soon as you have placed your order, we will start working on the design. We always send you a preview by email. Within a few days, you will have your very own Koersplaat on your wall!
Question Do I get a discount if I order more than one of the same Koersplaat Cycling Poster?
AnswerGreat that you cycled with others! If you order multiple of the same Koersplaat design, you will receive a Peloton Promo. 
Question Can I still change my order after placing it?
Answer

Once you have paid, you cannot change your order yourself. As long as your order has not been processed, you can send an email to team@koersplaat.com. We will then see if we can help out in any way.

Question What payment options are available?
AnswerAs soon as you have put your Koersplaat in your shopping basket and filled in your address details, you can choose a payment method below. We accept iDeal, Bancontact, PayPal, credit cards and Sofort. Once you click on ‘place order’, the payment will be processed safely by Mollie.
Question Where can Koerplaat Cycling Posters be shipped to?
AnswerKoersplaat ships worldwide. All Koersplaat Cycling Posters are designed in Amsterdam, but we use local printers. This way we reduce transport and delivery time.

Shipping and returns

Question When can I expect my Koersplaat Cycling Poster?
AnswerAfter your order and approval on the design you can expect your Koersplaat within 3 – 6 working days to hang it on your wall at home! 
Question How do you ship my Koersplaat?
AnswerWe do everything in our power to ensure that your Koersplaat Cycling Poster arrives safely. That is why they are sent in sturdy cardboard packaging. Did something go wrong? Please send us a picture within 7 days and we will try to find a good solution with you.
Question Can I retun my Koersplaat?
AnswerAll our printed matter is custom-made. The right of withdrawal is excluded for all customised work. Therefore, unfortunately, returns or exchanging are not possible.